Privacy Policy

1. Introduction

This Privacy Policy explains how BNG Exterminators ("BNG Exterminators," "we," "us," or "our") handles information in connection with your use of bngpestcontrol.com (the "Site"). It is written to be plain, accurate, and specific to how this Site actually operates.

This Site is a static, informational website. It does not contain any contact forms, account registration, e-commerce checkout, chat widgets, or any other mechanism through which we directly collect personal information from you. We do not sell, rent, or trade any information about visitors to this Site. The only data collection on this Site is performed by Google Analytics, as described in Section 3 below.

If you contact us by telephone or email using the contact details published on this Site, that communication is governed by Section 4 of this Policy, not by your use of the Site itself.

By using this Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please discontinue use of the Site.

2. Information We Do Not Collect

To be specific and transparent: this Site does not include any of the following, and therefore does not collect information through any of the following means:

• Contact forms, quote-request forms, or booking forms
• User account creation, login, or membership systems
• Newsletter or email sign-up fields
• Payment processing or e-commerce functionality
• Live chat or chatbot widgets
• File upload functionality
• Comment sections or user-generated content areas
• Third-party advertising pixels (e.g., Meta Pixel, TikTok Pixel) beyond what is disclosed in Section 3

We do not knowingly collect personal information from any visitor through the Site itself beyond the automated analytics described below.

3. Google Analytics

We use Google Analytics, a web analytics service provided by Google Ireland Limited and Google LLC ("Google"), to understand how visitors use this Site in aggregate — for example, which pages are viewed, how long visitors stay, what device or browser they use, and the approximate geographic region they are visiting from.

3.1 What Google Analytics Collects

Google Analytics uses cookies and similar tracking technologies (such as local storage and device identifiers) to collect information including, but not limited to:

• Your IP address (which Google may use to derive an approximate location and which is treated as personal information under Canadian privacy law)
• Browser type and version
• Device type, operating system, and screen resolution
• Referring website or search terms that led you to this Site
• Pages viewed, time spent on pages, and navigation paths within the Site
• Approximate geographic location (city/region level, derived from IP address)
• Date and time of visit

3.2 How This Information Is Used

We use Google Analytics data solely to understand aggregate Site traffic and usage patterns, and to make informed decisions about improving the content and structure of the Site. We do not use Google Analytics to individually identify visitors, and we do not combine Google Analytics data with any other data source to build individual visitor profiles.

3.3 Google's Role as a Data Processor

Google Analytics data is collected, processed, and stored by Google in accordance with Google's own privacy policy and data practices, which are outside our direct control. Google may process this data on servers located outside of Canada, including in the United States. We encourage you to review:

• Google's Privacy Policy: policies.google.com/privacy
• Google Analytics' data usage and safeguarding practices: support.google.com/analytics/answer/6004245
• Google's information on how data is used across Google's own products: policies.google.com/technologies/partner-sites

3.4 Cookies

Google Analytics places cookies on your device to distinguish you from other visitors. A cookie is a small text file stored by your browser. These cookies do not, by themselves, contain personal information such as your name or email address, but the identifiers they generate can be classified as personal information under Canadian privacy law when combined with an IP address.

You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Blocking cookies may affect the functionality of some websites, but it will not affect your ability to view the content of this Site, as the Site itself requires no cookies to function.

3.5 Opting Out of Google Analytics

You have several options to opt out of Google Analytics tracking on this Site:

• Install the Google Analytics Opt-out Browser Add-on: tools.google.com/dlpage/gaoptout
• Adjust your browser settings to block third-party cookies or all cookies
• Use your browser's "Do Not Track" or privacy/incognito browsing settings
• Use a browser extension or privacy-focused browser that blocks analytics and tracking scripts

Declining or blocking Google Analytics tracking will not restrict your access to any content on this Site.

4. If You Contact Us Directly

If you choose to contact BNG Exterminators by telephone at 416-846-8702 or by email at bngexterminators@gmail.com, you may voluntarily provide personal information such as your name, phone number, email address, property address, and details about the pest control service you are requesting.

4.1 How We Use Information You Provide Directly

Information you provide to us through direct contact is used solely for the purpose of:

• Responding to your inquiry
• Providing a quote for pest control services
• Scheduling and delivering the pest control services you request
• Following up regarding services already provided, where reasonably necessary (e.g., in connection with our service guarantee)

4.2 Retention

We retain information provided through direct contact only for as long as is reasonably necessary to fulfill the purposes above, or as required to comply with our legal, accounting, insurance, or licensing obligations as an Ontario-licensed pest control business.

4.3 Disclosure to Third Parties

We do not sell, rent, trade, or otherwise disclose information you provide to us directly to any third party for their own marketing purposes. We may disclose such information only where:

• Required by law, regulation, court order, or valid legal process
• Necessary to protect the rights, property, or safety of BNG Exterminators, our customers, or the public
• Necessary to engage a service provider who performs functions on our behalf (e.g., accounting), and who is contractually bound to protect that information and use it only for the purpose for which it was disclosed

4.4 Email Communications

Email is not a fully secure method of communication. Please avoid including sensitive personal information (such as payment card numbers or government identification numbers) in emails to us.

5. Legal Basis and Compliance

We are committed to handling information in accordance with the Personal Information Protection and Electronic Documents Act ("PIPEDA") and applicable Ontario law governing the collection, use, and disclosure of personal information in the course of commercial activity.

In accordance with PIPEDA's fair information principles, we:

• Collect only the information reasonably necessary to provide our services or understand Site usage in aggregate
• Use information only for the purposes identified in this Policy, or for purposes you would reasonably expect
• Do not disclose personal information to third parties except as described in this Policy
• Take reasonable steps to safeguard information within our control
• Provide this Policy to be transparent and accessible about our practices

6. Your Rights

Subject to applicable law, you have the right to:

• Request access to any personal information we hold about you as a result of direct contact with us (see Section 4)
• Request correction of inaccurate or incomplete personal information
• Withdraw consent to our collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice
• Request that we delete personal information we hold about you, subject to our legal, regulatory, and legitimate business retention requirements
• Ask questions about, or lodge a complaint regarding, our privacy practices (see Section 9)

Because this Site does not independently collect personal information from visitors (Google Analytics data is generally not linked to an identifiable individual by us and is not something we can search or retrieve on an individual basis), these rights are most directly applicable to information you provide to us through direct contact, as described in Section 4.

If you wish to exercise any of these rights, please contact us using the details in Section 9.

7. Children's Privacy

This Site is intended for a general audience and is not directed at children. We do not knowingly collect personal information from individuals under the age of 18 through this Site. If you believe a child has provided us with personal information through direct contact, please reach out using the details in Section 9 so that we can address it appropriately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our Site, or applicable law. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically. Your continued use of the Site after any changes to this Policy constitutes your acceptance of the revised Policy.

9. Contact Us / Privacy Officer

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise any of the rights described in Section 6, please contact:

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

10. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.